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Frequently Asked Questions

Everything you need to know about GEXFlow. Can't find an answer? Contact us.

General
GEXFlow is a real-time options flow intelligence dashboard. It visualizes Gamma Exposure (GEX) and Vanna Exposure (VEX) across crypto and US equity options, helping traders see where dealer hedging pressure is likely to influence price movement.
GEXFlow is built for retail and active traders who want to understand dealer positioning before entering trades. Whether you trade crypto, US equities, or both — if you want to see the options flow picture that market makers use to hedge, GEXFlow is for you.
Basic familiarity with options concepts (strikes, expiries, Greeks) is helpful, but not required. Our documentation includes chapters on understanding GEX and VEX from the ground up. You can find it at the Documentation page.
No. GEXFlow is a data visualization and analytics tool — we are not a financial advisor, broker, or dealer. The AI market analysis feature interprets GEX/VEX structure and identifies key levels, but this is informational only and does not constitute trading signals, investment advice, or recommendations. All trading decisions are your own responsibility.
Data & Features
Crypto options data is sourced from Deribit. US equity options data is sourced from market data providers covering major exchanges. All data is processed through our proprietary GEX/VEX calculation engine.
For paid plans with live data, heatmaps update continuously throughout the trading session. Free plan data is delayed by 15 minutes.
Crypto: BTC and ETH. US Equities: SPX, NDX, VIX, SPY, QQQ, GLD, SLV, USO, AAPL, NVDA, MSFT, GOOGL, META, TSLA, and AMZN — 17 instruments total across crypto and equities. We plan to expand coverage over time.
Our proprietary engine maps real-time trade flow to infer dealer position changes for nearest-expiry (0DTE) options. Unlike static open interest snapshots, it shows live accumulation and hedging shifts as they happen. Available on all plans including Free.
One click triggers an AI-powered interpretation of the current GEX/VEX profile — identifying dealer bias (bullish, bearish, or neutral), key levels, confluence zones, and probable dealer response areas. Output is available in English and Korean.
Pricing & Billing
Yes. The Free plan includes 15-minute delayed crypto GEX/VEX heatmaps (BTC & ETH), timeline replay with delayed data, 0DTE inference, 3 AI analyses per day, and key structure markers. No credit card required.
Basic ($19/mo) adds live crypto data. Plus ($39/mo) adds 15-minute delayed US equities data. Premium ($59/mo) unlocks live data across all instruments and unlimited AI analysis. See our Pricing page for a full comparison.
Yes. You can change your plan at any time. Changes take effect at the start of your next billing cycle.
Yes. Annual billing saves approximately 25% compared to monthly pricing.
You can cancel at any time. Cancellation takes effect at the end of the current billing period. No refunds are issued for partial months, and there are no long-term commitments or cancellation fees.
Payment processing is coming soon. We'll announce accepted payment methods when billing launches.
Account & Access
Click "Get Started" on any pricing card or visit the login page to create a free account.
GEXFlow is a web-based dashboard accessible from any modern browser on desktop or mobile. No app download required.
Yes. Passwords are hashed with bcrypt (industry standard, irreversible). Sessions use HTTP-only cookies that JavaScript cannot access. We do not sell your personal information. See our Privacy Policy for full details.
Support
For usage questions, check our Documentation. For account or billing issues, contact us at support@gexflow.io.
Absolutely. Email us at support@gexflow.io with your suggestions — we actively incorporate user feedback into our roadmap.

Can't find your answer? Contact us at support@gexflow.io